All maintenance issues must be reported directly to Loromah Estates, this can be done either by telephone: 0207 837 6202 or EMAIL to firstname.lastname@example.org, alternatively the direct link in Log a Maintenance Issue can be used. The job will then be added by the office to the JOBS LIST and actioned by Loromah Estates Maintenance Team. Under no circumstances will Loromah Estates pay for maintenance undertaken by the Tenant or Tenants Contractor.
Once your maintenance issue has been reported to Loromah Estates it will be categorised for priority status and dealt with accordingly.
In the case of the Tenants being locked out, under no circumstances, should the Tenant arrange for a Locksmith to change the locks. If this happens the Tenant will be responsible for both the cost of the Locksmith and the further costs of Loromah Estates to reinstall the original locking system.
Where the issue is a result of the actions or inactions of the Tenant, or Tenants guests. The Tenant may be expected to pay the cost of this maintenance visit. Some examples of where this would apply as follows:
Please also note that if a property has a garden, that is not communal, the Tenant is responsible for maintaining it. The condition of the garden will be checked when the Tenant leaves the property. All costs incurred to reinstate the garden to its documented former condition will be charged to the Tenant.